Contact points & useful resources

Contributed by SigourneyDrane and current to 27 July 2018

Contact points

If you are deaf or have a hearing or speech impairment, you can ring any number through the National Relay Service or the Speech to Speech Relay Service.

• National Relay Service
  Speak & Read, Type & Read and Type & Listen
  Standard and overseas calls: 133 677
  1800 calls: 1800 555 677
  
  
• Speak & Listen
  Standard and overseas calls: 1300 555 727
  1800 calls: 1800 555 727
  
  
• Consumer Credit Legal Service (WA)
  Telephone advice line providing free and confidential legal advice to WA consumers on financial related disputes. The telephone advice line is open from 9:00 am to 4:00 pm, Monday to Friday (excluding public holidays).
  Level 1
  231 Adelaide Terrace
  PERTH WA 6000
  Telephone: (08) 9221 7066
  
  
• Department of Mines, Industry Regulation and Safety – Consumer Protection
  Promotes fair trading and protection of the rights of consumers and businesses in Western Australia.
  Level 2
  140 William Street
  PERTH WA 6000
  Telephone: 1300 304 054
  
  
• Financial Counsellors Association of Western Australia
  Provides information, options and support for individuals, families and consumer groups to explore, develop and implement strategies to overcome their financial situation.
  33 Moore Street
  EAST PERTH WA 6004
  Telephone: (08) 9323 1617

Useful resources

• MoneySmart: https://www.moneysmart.gov.au
• Australian Securities and Investments Commission: http://www.asic.gov.au
• Department of Mines, Industry Regulation and Safety – Consumer Protection: http://www.commerce.wa.gov.au/consumer-protection
• Australian Competition and Consumer Commission
• Financial Counsellors Association of Western Australia: http://financialcounsellors.org
• My Credit File: https://www.mycreditfile.com.au
• Check your Credit: https://www.checkyourcredit.com.au
• Financial Ombudsman Service: http://www.fos.org.au
• Credit & Investments Ombudsman: https://www.cio.org.au
• Telecommunications Industry Ombudsman: http://www.tio.com.au
• Energy and Water Ombudsman Western Australia: http://www.ombudsman.wa.gov.au/ewowa/