Contact points & other useful resources

CONTACT POINTS

Baycorp Advantage Ltd
To access your credit file
Baycorp Advantage Public Access
PO Box 964
North Sydney NSW 2059
Ph: (02) 9464 6000
Fax: (02) 9951 7880
www.mycreditfile.com.au

Choice Money and Rights
Australian Consumers’ Association publication providing independent advice on financial products and services.
Australian Consumers’ Association
57 Carrington Rd
Marrickville NSW 2204
Ph: (02) 9577 3399
Fax: (02) 9577 3377
www. choice.com.au
Email: ausconsumer@choice.com.au

Department for Consumer and Employment Protection
For information about consumer issues including debt and credit or to complain about debtor harassment.
Ph: 1300 30 40 54 (cost of a local call)
www.docep.wa.gov.au
Email: consumer@docep.wa.gov.au

Financial Counsellors’ Association of Western Australia
33 Moore St
East Perth WA 6004
Ph: (08) 9325 1617
Fax: (08) 9325 7061
Email: fcawa@iinet.net.au

Financial Counsellors Resource Project
To find your closest financial counsellor
Ph: (08) 9221 9411
www.fcrp.org.au
Email: fcrp@iinet.net.au

Insolvency & Trustee Service of Australia (ITSA)
Commonwealth Government agency responsible for the administration and regulation of personal insolvency (bankruptcy) in Australia. Contact ITSA for bankruptcy
information and application papers.
Level 12, Durack Centre
263 Adelaide Tce
Perth WA 6000
GPO Box H536
Perth WA 6841
Ph: (08) 9268 1222
Ph: 1300 364 785 (cost of a local call)
Fax: (08) 9268 1298
Email: itsa.perth@itsa.gov.au

WA Courts
For specific WA courts’ contact details go to the Department of Justice’s website:
www.justice.wa.gov.au
Court Services
16th Floor, 141 St George’s Tce
Perth WA 6000
Ph: (08) 9264 1547
Fax: (08) 9481 6299

WA Police Service
Complaints about debtor harassment.
Commercial Agents
297 Hay St
East Perth WA 6004
Ph: (08) 9231 7199
Fax: (08) 9231 7188

OTHER USEFUL RESOURCES

INTERNET

Australian Securities and Investments Commission
(“FIDO” is ASIC’s website providing information on consumer issues): www.fido.asic.gov.au
For a comprehensive budget planner, go to the website and look under resources for calculators.

Consumer Credit Code
website: www.creditcode.gov.au
Creditline
(A NSW financial counselling service whose website provides a range of information about debt and other financial issues. It contains a money planner and a variety of fact sheets.)
Note: As this is a NSW service, some information provided may be state-based and not legally relevant to WA.
www.wesleymission.org.au/centres/creditline

Institute of Mercantile Agents Ltd
To view a copy of the Code of Ethics and Code of Conduct of Mercantile Agents go to the Institute’s website: www.imal.com.au.

MANUALS, PAMPHLETS ETC

Financial Counsellors’ Manual (available from the Financial Counsellors’ Association of Western Australia)

Financial Security: The Guide to Managing Your Money (Child Support Agency, Commonwealth of Australia). Copies can be ordered from:
Rothfield Print Management
Reply Paid 111
Mount Waverly VIC 3149

Money for Jam: Budget Plan (Australian Red Cross).
Available from:
110 Goderich St
East Perth WA 6004
Ph: 9325 5111

Put it In Writing (Australian Consumers’ Association publication providing independent advice on how to write effective letters. Available from Australian Consumers’ Association (see contact details opposite)).

When the Repo Man Comes (Financial Counsellors’ Resource Project publication available from the Project (see contact details above)).