Contact points and useful resources

Contributed by AjunthaThinakaran and current to 27 July 2018

For information on privacy regulation of health service providers in the states and territories, please refer to the appropriate links below. You may contact the OAIC Enquiries line 1300 363 992. This is their Enquiries Line. If calling from outside Australia call: + 61 2 9284 9749. if you have further questions about what aspects of privacy are dealt with by the OAIC.

Assisted contact

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service:
  • Teletypewriter (TTY) users phone 133 677 then ask for 1300 363 992.
  • Speak and Listen users phone 1300 555 727 then ask for 1300 363 992.
  • Internet relay users connect to the National Relay Service then ask for 1300 363 992.
For information on the interaction between the Privacy Act 1988 and the National Relay Service, please see FAQs — Business.

If you do not speak English, or English is your second language, and you need assistance to communicate with us, call the Translating and Interpreting Service on 131 450 then ask for 1300 363 992.

Note: These calls can be made for a local call cost from fixed residential landlines anywhere in Australia, but calls from mobile and pay phones may incur higher charges.


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The OAIC is also the independent privacy regulator for the eHealth record system and Healthcare Identifier service and has functions and responsibilities under both the My Health Records Act 2012 and the Healthcare Identifiers Act 2010. More information is available on the eHealth records page.

My Health Record

If you don’t want a record created, then you can contact the My Health Record website

or call the My Health Record Help line on 1800 723 471.

You can also read the OAIC’s opt-out FAQs:
  • Privacy fact sheet 15: Tips for protecting the personal information in your My Health Record
  • Privacy fact sheet 18: The OAIC and the My Health Record system
  • Privacy fact sheet 19: How to manage your My Health Record
  • Privacy fact sheet 21: Young people and the My Health Record system
  • Privacy fact sheet 22: Medicare and your My Health Record
  • Privacy fact sheet 23: Emergency access and your My Health Record

OAIC Guidelines

The My Health Records (Information Commissioner Enforcement Powers) Guidelines 2016, which outline the Commissioner’s approach to enforcement under the My Health Record system, were made on 18 March 2016. The Guidelines are available on the Federal Register of Legislation [Link: ]

The Guide to mandatory data breach notification in the My Health Record system provides general guidance to help entities meet their mandatory data breach notification reporting obligations under the My Health Records Act [Link: ]

Privacy Complaints

Use the Privacy Complaint form available on the website to make a complaint about the handling of your personal information by an Australian Government agency or a private sector organisation. For more information, see How do I make a privacy complaint?

[Reference: ]

State / Western Australia

Office and Postal Address

Office of the Information Commissioner
Albert Facey House
469 Wellington Street

Entry to Albert Facey House is off Forrest Place (see map)


(08) 6551-7888
Freecall (WA country landline callers only) 1800 621 244


(08) 6551-7889


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